Room Overview | Common Room (Docs)

Room Overview

Last updated Sep 23rd, 2026

The Room Overview section contains reports that help you understand the state of your room from contact, org and activity counts all the way to the topics being discussed across your various signals.

Details

Room Overview consists of the following pre-built reports.

Page Description
Overview reports Quickly understand your overall room health across contacts, organizations and activities
Topics Discover and monitor what your Contacts are talking about and how they are feeling.
Activity by signal Discover where your Contacts are most likely to engage.
Responsiveness See where Contacts are most likely to respond to one another.

Overview reports

The overview report enables you to quickly understand your overall room health across contacts, organizations and activities. The section contains the following reports:

Report Definition
Community health at a glance See the high-level stats of every aspect of your community.
Membership Compare Contact growth across your connected signals.
Engagement Track the percentage of your Contacts who are actively engaging.
Active Contacts See how many Contacts are actively engaging in your community.
Activity by signal Discover where your Contacts are most likely to engage.
Sentiment Know exactly how your community feels at a glance.
Contacts by location See where Contacts in your community are located.
Community responsiveness See how often and how quickly Contacts receive a reply.
Most active Contacts Find potential champions within a given role or organization.

Filters

Filters are available to do deeper drill-downs of reports, and each page can be customized and saved into a new report. You can add, remove, or reorder any module on the page. A very common use case is saving a report for a specific signal that is managed by a single team Contact (ex. Discourse) so that you have a place for monthly reporting.

Reporting filters

Filter Description
Signals Select which connected signals you want to see community data from. This is useful for creating a custom report for a single source.
Contact tags Select a default Contact tag and/or your own custom tags to filter Contacts by attribute.
Team members Filter by activity exclusively from your teammates or exclude your teammates to see only activity from Contacts.
Location Select which locations you want to see in the report.
Segments Filter by segment to get a custom report for that group of select users.
Custom fields Filter by custom fields that you've defined as well as source specific custom fields.

Reports automatically return results for the past 28-day period, not including the current day. To create a report for different dates, select your preferred dates from the calendar dropdown menu in the filter bar.

Time

Time within reporting uses the event date associated with a community activity. That means reporting will correctly reflect the original date of an activity that took place, even if the activity was imported into Common Room at a later date.

To view the exact time the report data was last updated, hover over the small question mark immediately to the left of the date range filter in the top right corner of the page.

Topics

The topics report helps you discover and monitor what your Contacts are talking about and how they are feeling. Common Room applies AI-powered natural language processing to Contact conversations across a variety of signals to detect meaningful concepts and detect sentiment associated with each specific topic. The section shows the following reports:

Report Definition
Topic trends See the top 5 topics in your community.
Topic sentiment See how sentiment for the top 100 topics trends over time, showing positive, neutral, or negative sentiment.
Topic explorer Explore the different topics Contacts are talking about and the associated sentiment for each topic. Metrics include mention count, % growth, etc.

Similar to other reports in Common Room, you can apply filters to narrow down the scope of data in the report (e.g. filtering to a specific signal allows you to see the most commonly mentioned topics for the selected signal).

Applicable Signals for Topics

Topics are calculated for the below Signals, which feature conversations between Contacts:

Activity vs. topic sentiment

Common Room detects two types of sentiment to help you quickly gain context on conversations and activities taking place in your community:

Activity by signal

The activity-by-signal report helps you discover where your Contacts are most likely to engage, showing overall activity happening across all of your signals.

Report Definition
Overview Discover where your Contacts are most likely to engage.
Total activity by signal An aggregate of all activity across any signals.

Responsiveness

The responsiveness report helps you see where contacts are most likely to respond to one another, showing insights into interaction frequency and response rates.

Report Definition
Responsiveness overview See where Contacts are likely to respond to one another.
Responsiveness See how often and how quickly contacts receive a reply.

FAQ

Does reporting on segments reflect data at the time it was captured or the current state?

Reporting on segments reflects the current state of the segment.

What does Total Response Rate represent?

This represents the number of conversations that had a reply from anyone, including and outside of your team.