# FAQs

Last updated Sep 23rd, 2026

**How does Common Room track individual users on my website?**

1. The tracking script can automatically discover form submissions and identify individuals.
2. You can manually set user identity via forms or known users via login. [Learn more](/content/docs/signals/website-visitor-tracking/index.html)
3. Tracking links in emails can be de-anonymize users. [Learn more](/content/docs/signals/website-visitor-tracking/index.html)

**Does Common Room use cookies to track website activity?**

Yes, the Common Room tracking script will set a cookie for each user who visits your website.

**How does Common Room identify companies visiting my website?**

Common Room is able to use the IP address of the website visitor to de-anonymize the company that the user works for.

**How does Common Room deal with browser 3rd party cookie phase-out?**

Common Room's cookies do not need to be accessed on third-party websites and thus are not impacted by the 3rd party cookie phase-out.

**How long does it take for Common Room's script to start collecting data?**

Data should start to show up in your Room within 5-10 minutes.

**Does the Common Room script work with cookie banner consent forms?**

Common Room does not provide a cookie banner consent form, but the script can be integrated with your cookie banner similar to any other tracking scripts you are using on your website.

**Can I choose to only track certain pages on my website?**

Yes, the script will work regardless of how many pages you choose to track with it.

**Does the script work on mobile?**

As long as your mobile and desktop websites are one and the same, the tracking script will pick up all activity regardless of device.

**Do we have to pay separately for IP address enrichment through a service like Clearbit?**

No, as part of your plan, Common Room includes IP address enrichments. Amount of enrichment varies by plan and more enrichments can be added in case they are needed.

**What is the expiry policy for Common Room cookies?**
- signals-sdk-user-id = 1 year and refreshes on every visit
- signals-sdk-session-id = 30 minutes and refreshes on user activity

**How does Common Room handle IP addresses?**

IP Addresses are temporarily stored in order to add contacts/organizations to your room but are not retained longer term for other purposes.

**Does Common Room's website visits tracking violate GDPR or any other privacy regulations?**

By default, website visitor tracking does not track any PII -- it only identifies the company that the visitor _might_ work.

Tying web visits to emails ( [Step 2 here](/content/docs/using-common-room/website-visitor-tracking/#step-2-identifying-known-users/index.html)) happens only when a user voluntarily submits information via a form, or signup, etc which is an optional step and governed by the ToS of your service.

**Do Common Room also track metrics like time on site?**

Yes, we do track time on site. If you set up a [team alert](/content/docs/signals/website-visitor-tracking/website-visitor-team-alerts/index.html) for web visits, that info will also be included in the team alert.

**Do we have any mechanism to filter out "opens" or website views by bots clicking through for security purposes?**

Yes, our web visit functionality screens out IPs that are not mapped to specific orgs/individuals, including things like Cloud Provider IP addresses.